We know that care isn’t one-size-fits-all. That’s why we carefully match every client with a support worker who aligns with theirpersonality, lifestyle, and needs. This thoughtful pairing creates a strong, familiar connection, so instead of just receivingassistance, our clients gain a trusted companion they enjoy spending time with. More Than Just Support—A Friendly Face
We know that care isn’t one-size-fits-all. That’s why we carefully match every client with a support worker who aligns with theirpersonality, lifestyle, and needs. This thoughtful pairing creates a strong, familiar connection,
so instead of just receivingassistance, our clients gain a trusted companion they enjoy spending time with. More Than Just Support—A Friendly Face
No worries — we get that things come up. Just let us know at least to avoid any cancellation fees. You can do this by calling our friendly team or using the Amoria app..
Sometimes, unexpected things pop up — like staff illness or emergencies. If your regular worker isn’t available, we’ll do our best to find a replacement and give you . If the service needs to move to another day, we’ll always chat with you first before rescheduling.
If we can, yes! But if your usual worker isn’t available at the new time, we’ll organise one of our other trusted team members to step in. You’ll still be in great hands.
If the new time is different from your original time, you can cancel at no cost. If the time is within 15 minutes — or if you’d prefer not to have a different worker — you can still cancel, but the usual service fee will apply.
Easy — just call our team or use the Amoria app. We’re always happy to help.
Please give us as much notice as you can — helps us avoid cancellation fees and keeps our scheduling smooth for everyone.
Absolutely! We ask for to organise most new services. If it’s a request, we can often arrange that within .
We’ll keep you updated through and the — simple, quick, and always in the loop.
We aim for consistency — but when we work with trusted external providers, sometimes workers may change. If this happens, we’ll always let you know in advance.
Sometimes! For training and support, a second team member may accompany your regular support worker. They’ll always wear Amoria identification, and your comfort and privacy are our top priority.
We do our best to stick to your schedule, but things like traffic or parking can sometimes cause delays. If your worker is running , we’ll let you know via and the .
Our workers are great at providing light housekeeping and everyday help, but they’re not professional tradespeople. If you need a deep clean or garden overhaul, you may want to book a specialised service. Still, we’re always open to feedback and happy to talk through any concerns.
Some time during your booking may be used for things like taking notes or giving feedback. If you’re unsure about how your time was used, have a chat with your worker, or feel free to call our team — we’re always here to support you.
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